Tuesday, April 25, 2006


Trust and Reputation



Trust and reputation are 2 key elements in the way we live. You need to be able to trust someone in order to be their friend or in the business world. Trust is the foundation for any relationship and once it's broken, how easy it is to fix? Reputation is connected to trust. If your reputation is tranished, it's often hard to recover.

Lately, I've thought about this more as it relates to work, but also holds true in my non-work life. I try to be honest and geniune and want my words to mean something. Recently, my job put me in a situation that was a wild ride to say the least. I was told to do something and then our company changed their mind a week later after I made promises and committments to a client. In the end, the client was upset and had every right to be. I still remember his words "You've lost your credibillity." Wow. What do you even say back? "Sorry" doesn't seem like enough. For their viewpoint, it's true. Days later I still feel like crap about the whole situation. This particular situation is weird - I was only doing what I was told to do by my company. If I over-stepped my bounds or did something wrong, I'm willing to accept the responsibility for my actions. I've been able to gradually re-build credibility.

Trust and reputation are vital. I'm not the used car salesman type that only wants to "close the deal", but I want and try to make my words/actions mean something to friends, clients, relatives and anyone I come in contact with.

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